If your shop has a refund policy that allows for refunds after 180 days, you can refund the buyer through a payment method outside of Etsy, such as PayPal. If you refund a buyer through another method after 180 days have passed since the date of the transaction, Etsy won’t refund your seller fees.
Can Etsy force a refund?
The payment processor will force a refund and may even charge you for doing so. Honestly, if you can resell the items, just refund minus the shipping charges and be done with it.
How do I dispute a charge on Etsy?
How to Report a Problem with an Order
Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and tap You.
Go to Purchases and reviews.
Select Help with order next to the order you’re interested in.
Select Message seller.
In the text box that appears, describe the problem to the seller.
Select the arrow icon or Enter to send.
Can you dispute an Etsy review?
Unless a review violates Etsy’s policies, it can’t be removed. If you think that a review might violate Etsy’s policies, you can flag the review, then we can take a look. You have 100 days from the order’s delivery date, or estimated delivery date to flag a review.
Why is my Etsy account suspended?
An Etsy account can be suspended due to customer or seller policy violations on your account. This suspension can be temporary or permanent, disallowing you from continuing to sell or operate on Etsy.com. You can appeal your account to try and get it running again, but Etsy can deny those requests.
How do I get my Etsy back after being suspended?
To file an appeal:
Click Contact support at the bottom of this page. You’ll be prompted to sign in to your Etsy account.
Select My Account, then Reopening a Suspended Account.
Write a detailed message, including:
How do I get my Etsy account back?
To reopen a closed account on Etsy, click Reopen your account and enter the email address associated with the closed account. You’ll receive an email from Etsy with a link to reopen your account. Click the link to reopen your account. If you closed your Etsy shop, you can reopen it.
Can I open another Etsy shop after suspended?
You can’t. If the suspension was due to trademark infringement there are no appeals. If it was for something else – open cases for late/no delivery, not as described, reselling etc – you can appeal the suspension. Etsy warns sellers before closing them down.
How many warnings do you get on Etsy?
Does Etsy shadow ban?
Etsy doesn’t shadow ban as is normally understood. You will know if you can’t be found. Have you been de-indexed? Search your shop name or an exact listing title to see.
Why can’t I change my Etsy shop name?
If your shop isn’t open yet, you can change your name as often as you like before you open your shop. Once your shop is open, you can change your shop name in Info & Appearance up to five times. If you need to change it again, use the same form to submit a name change request to Etsy Support.
How do I cancel my Etsy subscription?
How to Close Your Etsy Account
On Etsy.com, click You.
Click Account settings.
Scroll down to the Close Your Account section.
Select a reason for leaving Etsy and add an optional comment.
Click Close Account.
Is there a monthly fee for Etsy?
With Etsy, there is no membership or subscription fee charged. Merchants instead pay three main fees: Listing fee: $0.20 per item to be listed for 4 months. Payment Processing: 3% + $0.25 on every purchase.